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100 blog postings found
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Lisbeth Calandrino

5 Simple Ways to Get Customers to Hate You (Part 1)

22April14

It’s hard to get customers to hate you, but companies manage to do it. The other day I was at Best Buy returning my computer monitor. Recently, I’d heard a “pop” and the screen went dark. It was less than a year-old, and I didn’t know if I had a warranty. I’ve bought a lot [...]



 
 
Bruce Kirsch
Bruce Kirsch writes on:

60-Second Skills: Using the Excel OFFSET Function

21April14

A reader asks: How does the OFFSET function work? When might I want to use it?
The OFFSET function allows the user to select a primary cell reference but return the value of a secondary cell that is “offset” from the primary cell reference by a selected number of rows and columns.
What makes OFFSET relatively tricky [...]


Filed under: Real Estate|0 Comments

 
 
Lisbeth Calandrino

5 Things You Can Do To Stop Hiring “Dead Beat Employees” (Part 3)

18April14

Be clear with your goals. If goals aren’t measurable how will they get done? Many businesses don’t set goals with their employees. It’s no wonder, then, that nothing gets done. People have to know where they stand and what’s expected of them. Furthermore, having goals builds confidence. You want your employees to get better. What [...]



 
 
Lisbeth Calandrino

5 Things You Can Do To Stop Hiring “Dead Beat Employees” (Part 2)

17April14

Don’t get desperate and hire anyone with a pulse!
You know the old saying, “Be slow to hire and quick to fire” has some merit. Unfortunately, most businesses hire when they’re desperate. It’s like going into the supermarket when you’re hungry. Everything looks good. Hiring someone is not easy, but consider someone who fits into your [...]


Tagged as: Hiring, recruiting

 
 
Wes Morgan
Wes Morgan writes on:

Monument/Anti-Monument

15April14

A convener is an individual or group responsible for bringing people together to address an issue, problem or opportunity. Co-conveners Marilu Knode and Meridith McKinley did just that to expand the conversation about the role of sculpture, public art and monuments in a context of communities. The three-day event in St. Louis engaged 300 participants [...]


Filed under: Design|0 Comments

 
 
Lisbeth Calandrino

5 Things You Can Do To Stop Hiring “Dead Beat Employees” (Part 1)

14April14

When I go out to train, owners often tell me their employees don’t really care about the business. Somehow or other, it’s the employees fault. Frankly, I think not. Every time you hire someone who is not good, the entire organization suffers. Bad hires not only create customer ill will, but they affect the people who [...]


Tagged as: recruiting

 
 
Stephen Frey
Stephen Frey writes on:

Forward Flexible Values Driven Workplace Design (Part 2)

9April14

The workplace continue to evolve, and here are some tips to make it through.

Make Sure to Get Your Values Out in The Open: Want to attract and retain great team members? Be sure to put your values out there in the [...]


Filed under: Design|0 Comments

 
 
Stephen Frey
Stephen Frey writes on:

Forward Flexible Values Driven Workplace Design (Part 1)

8April14

Often when beginning work on workplace design projects with new clients, I champion forward flexible, values driven workplace design. It’s a mouthful for sure, but simply put, it means a workplace which adapts to change over time gracefully and meaningfully, evoking company mission, brand DNA and core values.
This is easy to say and hard to [...]


Filed under: Design|0 Comments

 
 
Wes Morgan
Wes Morgan writes on:

Chesterfield Welcomes Seward Johnson Sculpture

5April14

Chesterfield is proud to have Steward Johnson’s The Awakening installed just about a mile from here.” Chesterfield Arts was instrumental in bringing The Awakening to Chesterfield. That dramatic work is a 70-foot five-part statue that depicts a giant trying to free himself from underground. It is striking and worthy of a visit as it seems [...]


Filed under: Design|1 Comment

 
 
Lisbeth Calandrino

Managing The Customer Experience

4April14

It seems like every day, new customer frustrations arise. I never hear about the amazing customer service stories anymore. Frankly, I don’t think there are that many!
A friend was telling me about her experience with ordering new glasses. The place: a national chain. The customer: a no-nonsense, tell-it-like-it-is personality, but very nice.
In the course of [...]



 
 
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