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100 blog postings found
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Stephen Frey
Stephen Frey writes on:

The Great Camps: An American Architecture (Part 5)

27February15

Paddling around the Lake, the smaller camps, the older camps really resonated with me in their humble yet genuine aspirations to be of their place, rather than like the architecture of big cities or foreign countries. There I find authenticity and that is enough to learn from as I cultivate in my practice an architecture [...]


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Stephen Frey
Stephen Frey writes on:

The Great Camps: An American Architecture (Part 4)

26February15

Going there reinforced my commitment as an architect to not copy old styles for their own sakes in the work which lies ahead but rather to seek to understand how and why they came to be. This especially became clear to me on the Upper St. Regis, when all I around me I saw Great [...]


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Stephen Frey
Stephen Frey writes on:

The Great Camps: An American Architecture (Part 3)

25February15

That region, historically one of the coldest in the continental United States, has savage winters of unbelievable cold coupled with stormy springs, summers and falls. For the wooden architecture of the Great Camps to survive there is incredible and speaks volumes to the integrity of their design and durable construction. Paddling around the Upper St. [...]


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Stephen Frey
Stephen Frey writes on:

The Great Camps: An American Architecture (Part 2)

24February15

Years ago when I lived in Denver, I found a small book from the late 1800’s which chronicled the growing presence of camps on the lakes in upstate New York. Its faded sepia toned black and white pages with photos and drawings of Adirondack camps captured the back to nature impulse taking hold of the [...]


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Stephen Frey
Stephen Frey writes on:

The Great Camps: An American Architecture (Part 1)

20February15

A few summers ago I visited a friend’s camp located in the middle of the Upper St. Regis Lake in the Saranac Lake region of upstate New York. Paddling by canoe to my friend’s camp in the early evening, I saw some unlikely structures which took me by surprise. While my friend told me there [...]


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Wes Morgan
Wes Morgan writes on:

The Value of Arts in Education

19February15

Elliot Eisner’s 10 Lessons Arts Teach

The arts teach children to make good judgments about qualitative relationships. Unlike much of the curriculum in which correct answers and rules prevail, in the arts, it is judgment rather than rules that prevail.
The arts teach children that problems can have more than one solution and that questions can have [...]


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Lisbeth Calandrino

The Customer Testimonial (Part 4)

18February15

Remember, business is built on value not on price. If you build it on price, you may not be in business very long. You must be able to define value if you’re going to deliver it. Here’s John’s take on value.

Building value can be as simple as explaining all the features & benefits of your [...]



 
 
Lisbeth Calandrino

The Customer Testimonial (Part 3)

18February15

Years ago we had to ask the customer for referrals. We would ask them for a list of names or ask them to go out of their way to tell their friends and family about their experience with us. No matter how good the experience was, the chances of that customer sharing it with friends/family [...]



 
 
Lisbeth Calandrino

The Customer Testimonial (Part 2)

14February15

The customer only cares about three things: me, myself and I. “If the customer isn’t happy with the product/service/experience, we need to know it.  If they’re happy with the product/service/experience, we need them to tell the world by giving us an online review.”
Retail is a game that both the customer and the store have to win. If the [...]



 
 
Lisbeth Calandrino

The Customer Testimonial (Part 1)

12February15

I was talking with John Gregory, owner of Capital Vacuums, in Albany, New York. John has been in the  vacuum cleaner business for most of his life; he started by selling vacuums door-to-door. He insists the key to business is by giving customers a positive experience through “added value.” I asked John if he would [...]



 
 
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