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100 blog postings found
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Stephen Frey
Stephen Frey writes on:

Big Ideas 2015 (Part 1)


Pay attention more closely.
Architectural design, place and space-making touches so much of our lives. However, we often fail to pay attention to the opportunities we have before us. So often we recognize something might be amiss in how we use the spaces we live, work, play and worship in but avoid asking the harder questions [...]

Filed under: Design|0 Comments

Bruce Kirsch
Bruce Kirsch writes on:

Top 7 Things the Real Estate Crowdfunding Sites Are Doing Incredibly Poorly


Not showing their listings on a MAP so people can select based on location
Not allowing filter-based search of their active listings based on criteria such as property type, minimum Year 1 cash on cash, etc.
Not forcing investment sponsors to present financials in a standardized format
Not providing a way to run side-by-side financial sensitivity analysis on their [...]

Filed under: Real Estate|0 Comments

Lisbeth Calandrino

The Wild West of Customer Service (Part 4)


More customers are seeking solutions online. Instead of the salespeople being the go-to people, the Internet has taken their place. If the internet is taking the place of the salespeople, what should they do? They need to understand the changes in their roles and the changes in how they connect with their customers. The biggest [...]

Lisbeth Calandrino

The Wild West of Customer Service (Part 3)


Ask yourself: “Do I go online?”, and “Do my friends go online?” These days, everyone is going online to purchase something. Going online gives the customer valuable information and gives her a reason to sell herself on products. Most salespeople have had experience with their customers shopping online but aren’t comfortable in collaborating with the customer [...]

Lisbeth Calandrino

The Wild West of Customer Service (Part 2)


Separating the Herd
One of the interesting things that differentiates the good salespeople from the bad ones is their commitment to long-term, continuous development. If you are not developing your skills, you are going backwards in your career. If you’re not keeping up with the trends, you will have trouble building rapport with prospective customers. The Internet [...]

Lisbeth Calandrino

The Wild West of Customer Service (Part 1)


Albert Einstein was the first to coin the phrase “The definition of insanity is doing the same thing over and over again and expecting different results.”
The Wild, Wild West of Customer Service
We have reached a time when there is a sales revolution afoot. For hundreds of years, salespeople were expected to “hawk” their products and [...]

Wes Morgan
Wes Morgan writes on:

Take a Field Trip (Part 2)


Survey respondents were asked then to write an essay in response to a work of art that was unfamiliar to them. These essays were then coded using a critical-thinking-skills assessment program developed by researchers working with the Isabella Stewart Gardner Museum in Boston.
To measure historical empathy, researchers employed a series of statements and asked [...]

Wes Morgan
Wes Morgan writes on:

Take a Field Trip (Part 1)


The 2011 opening of the Crystal Bridges Museum of American Art in Northwest Arkansas created a perfect storm for a comprehensive study investigating the educational value of field trips. School groups representing 38,347 students, K through 12, were interested in tours of the Crystal Bridges Museum of American Art in Northwest Arkansas when it opened [...]

Lisbeth Calandrino

Are Communication Skills Much Ado about Nothing? (Part 2)


According to Sravanthi Reddy G., selling is a two way communication relationship and involves talking and listening.

Before conducting any type of sales training, I always suggest we do a standard sales training inventory, a test that will show the person how they communicate, who they communicate best with and what gets in their way.
Learning about your communication [...]

Lisbeth Calandrino

Are Communication Skills Much Ado About Nothing? (Part 1)


I have been doing sales training for over 25 years, and I am always amazed when I see a salesperson having trouble building rapport. Here’s what Wikipedia has to say on the subject;“Rapport is one of the most important features or characteristics of subconscious communication. It is commonality of perspective: being ‘in sync’ with, or [...]

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