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100 blog postings found
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Stephen Frey
Stephen Frey writes on:

Entrepreneurship, Passion and Workplace Design (Part 3)


The step was hard to take, but surprisingly, the harder and more diligent you plan, and research and prepare, the easier it became to take the path before me. I found the SCORE business plan template, a fabulous tool for me at that time, to really test the reality of taking the path of least [...]

Filed under: Design|0 Comments

Stephen Frey
Stephen Frey writes on:

Entrepreneurship, Passion and Workplace Design (Part 2)


I had a teacher mentor in college many years ago reiterate the same thing to me when I faced graduation with a studio art degree wondering what to with it. He said, “Figure what’s the easiest thing for you to do, and do it. Start there first, rather than pick something you’re not good at, which [...]

Filed under: Design|0 Comments

Stephen Frey
Stephen Frey writes on:

Entrepreneurship, Passion and Workplace Design (Part 1)


A few years ago I started Arocordis Design after working for many years for architecture firms of various kinds in Denver and Vermont. After being let go from a firm due to lack of work in 2010, I faced a quandary, what to do next and why. Like others facing similar situations then, I needed to [...]

Filed under: Design|0 Comments

Lisbeth Calandrino

“Don’t I Deserve a ‘Twisty’ with That Bag?”


Saturday I stopped at what I thought was a farmer’s market. You know the cry now is, “Buy local.” I picked up a few vegetables for my gazpacho and took them to the counter. Like you, I was out having another customer experience.
“You can put them in a plastic bag,” I said.
“We don’t have any,” [...]

Lisbeth Calandrino

You can’t hit a target if you never set one


If you’re like me, you have a to do list with some priorities. Sometimes, however, as soon as the phone rings, my priorities will go out the window. I’ve often noticed if something more exciting comes along, I go right with it. Somehow at the end of the day I feel like I’ve accomplished nothing. [...]

Lisbeth Calandrino

Staying in touch with quality customers (Part 2)


Incardona said it takes 14-18 touches per annum to maintain “top of mind” awareness with your sold customers. Out of these 18 messages, only four to six should be selling messages. The “touches” in between are used to create brand awareness and build the company image. No one wants to be haunted, but most of [...]

Bruce Kirsch
Bruce Kirsch writes on:

60-Second Skills: Top 6 Ways To Quality-Check Your Excel Formulas


Excel will always carry out your commands perfectly, and in so doing, it will betray you. Here are the top 6 ways to debug and quality check. Happy auditing!

Verbalize the actions to be performed by the formula, then write them out on paper (or type them out). Make sure the Excel formula matches these actions [...]

Filed under: Real Estate|0 Comments

Lisbeth Calandrino

Staying in touch with quality customers (Part 1)


Every business likes the excitement of finding new customers. With new customers, salespeople can engage in the “fantasy” of what the customer is worth. Business owners ask me the same question, “How do we get more customers?” Rarely do they ask, “How do we leverage the customers we have?”
For years I have been working on [...]

Lisbeth Calandrino

How to Talk Crazy Customers “Off the Ledge” and Other Tactics


The other day I was at Dunkin’ Donuts when a customer started yelling. The store was packed; he was a big man and was pointing his finger at the clerk’s nose. His beef was he hadn’t gotten his toasted muffin or tuna fish sandwich. The manager was trying to explain that her oven wasn’t working, [...]

Lisbeth Calandrino

Communication and connections: Two secrets to success


Most of us know the customer’s journey has changed. The sales funnel, once dictated by the sales person, is now dictated by marketing.
As an old Chinese’s proverb says, “Man who waits for roast duck to fly into mouth wait long time.” If salespeople chose to sit and wait, it will be a long time. The [...]

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