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100 blog postings found
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Lisbeth Calandrino

Managing The Customer Experience


It seems like every day, new customer frustrations arise. I never hear about the amazing customer service stories anymore. Frankly, I don’t think there are that many!
A friend was telling me about her experience with ordering new glasses. The place: a national chain. The customer: a no-nonsense, tell-it-like-it-is personality, but very nice.
In the course of [...]

Lisbeth Calandrino

Will Your Salespeople Make the Cut? (Part 2)


Trend # 1 -Never forget that customers are smarter than ever. This is the age of the customer, not the age of technology. The consumer has disrupted how we do business and how they want to relate to your salesperson. By the time the customer gets to your store, she is more than 50% through [...]

Lisbeth Calandrino

Will Your Salespeople Make the Cut? (Part 1)


The new millennium has brought numerous changes that are affecting your business and your sales. Many of these we could have never predicted, which makes them even more intrusive. We have entered a new age of selling and a way to do business. Selling, marketing and buying seem to have melded together. What used to [...]

Tagged as: marketing, Sales Team

Wes Morgan
Wes Morgan writes on:

Teach Your Children Well


ShareFair, Experience the STEMosphere is a FREE one-day event where students, parents, educators and lifelong learners of all ages can join us for a public exhibition of fun, interactive, STEM-inspired activities at the University of Missouri - St Louis. It took place on March 29, 2014. The event was made possible through the generosity of [...]

Filed under: Technology|0 Comments

Lisbeth Calandrino

3 Things You Can Do To Improve Employee Customer Engagement (Part 3)


In an interview with LoyaltyTruth, Paul Hebert, a lead consultant with Symbolist and an expert in the behavioral arts and employee engagement, he said he believes it’s unrealistic to aim for fully engaged staff, but feels stores should “begin measuring — with whatever tool you find helpful — and then start working to move the needle.”
Instead [...]

Wes Morgan
Wes Morgan writes on:

Sleeping Dogs, Casting and Sculpture


Thad Duhigg is a sculptor, artist, and a friend of the Laumeier Sculpture Park. He is a friend in a different way than the euphemism that implies a person who is a magnanimous patron who writes checks in support of the arts. This friend is a guy who has helped repair sculpture, produced castings that [...]

Filed under: Design|0 Comments

Lisbeth Calandrino

3 Things You Can Do To Improve Employee Customer Engagement (Part 2)


Your salespeople are on overdrive and not really engaged with their customers. How do you know? They don’t ask for emails, send customers thank-you notes, or follow through with customers who don’t buy. If you have a type of loyalty program, they don’t take the time to explain it to the customer or don’t know [...]

Wes Morgan
Wes Morgan writes on:



David Hults is a career coach, author, professional speaker, and columnist. His insightful presentation is based on content from his new book, Ringmaster. David wants you to focus on how to master change in your career and inside your organization. He encourages you and your staff to become more engaged at work. As author of five books, he says [...]

Lisbeth Calandrino

3 Things You Can Do To Improve Employee Customer Engagement (Part 1)


Remember the Carnival cruise ship Triumph? If I were a crew member, I’d probably also flip out, though the crew of the Carnival Triumph has been praised in the media and by guests, for remaining attentive, friendly, and professional. This is not something you might expect from a massively diverse group of underpaid and standardly overworked [...]

Bruce Kirsch
Bruce Kirsch writes on:

What Is A Preferred Return? (Part 4)


The unlocked, downloadable Excel-based example embedded below shows a compounded, cumulative annually-calculated return with annual payment, also with the return measured off of the performance of the third party investor’s capital only.

Valuate does all of this efficiently and beautifully without risking any miscalculations.

If you want to learn more about the mechanics in Excel, we also [...]

Filed under: Real Estate|0 Comments

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