Social media seems to be everywhere these days.  More than likely you are using it to stay connected with friends and family, post pictures of your vacation and organize your class reunion.  So why does your firm need to be a part of social media, and how could it possibly benefit your firms bottom line?
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All of us get customer feedback when things don’t go according to plan. When the wrong color of tile is being installed, or the front door doesn’t have the stained-glass sidelight, we certainly hear about it. But what about all the other things that only go a little wrong, or all the things that go [...]