The other night at the Alliance Flooring Convention, I was struck with a statement made by keynote speaker Dale (“the Murph”) Murphy. Dale was a major league baseball player for 18 years. Dale said there was a time when he was playing so badly that he thought he should quit. It didn’t matter what he did [...]

Whether you are an architect or a builder, whether you are a real estate agent or a designer, we all need one magic ingredient to spur us on in our work - inspiration.  To be the best professionals we can possibly be, where on earth do we get our inspiration from?

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As I sat down to [...]

“Excellent” or “Red Hot” customer service exceeds the customer’s needs, either real or perceived. It is also delivered in a consistent and dependable manner. In my book, I talk about simple concepts and why they’re important. They are important because without the basic concepts, a business can’t move to the next level that I call [...]