Recently I had the pleasure of meeting Kevin Eikenberry, the author of Remarkable Leadership. Kevin is a speaker and leadership trainer for a long list of clients including corporations and industry associations. He insists he is not a motivational speaker because that inspiration has to come from within an individual. However, at the heart of [...]

                      
Being successful is hard work, and not everyone likes hard work. It might be safe to say that many people are lazy; they do just enough to get by. I remember when I finished high school, I knew I had to go to college, so I could get a good job. When I went to [...]

Writing plays a crucial role in so much of what goes on in the multi-billion dollar global construction business. The Architecture/Engineering/Construction (A/E/C) world includes many highly technical people, but the left-brain bias can sometimes lead to a shortage of right brain articulation.
Consider the following illustrations. In each case writing can be a difference maker.
Grant Writing [...]

There is a whole topic related to employees that gets little attention in many construction circles. Why, how and when do we invest in our people? The header to an article at Workforce Management sums up the realities of spending on employee training and development.
Companies expend a great deal of energy in establishing programs that eliminate waste, [...]

“Excellent” or “Red Hot” customer service exceeds the customer’s needs, either real or perceived. It is also delivered in a consistent and dependable manner. In my book, I talk about simple concepts and why they’re important. They are important because without the basic concepts, a business can’t move to the next level that I call [...]

Customer service often gets lost in a business, lost in the everyday of doing business. Businesses get lackadaisical, often forgetting their core business or how they got into business. Basically they forget their customers.
Can you remember when the service attendant pumped the gas for you? New Jersey is one of the states where you can’t [...]